We are pleased to announce that Connells Survey & Valuation Ltd., now has more than 300 surveyors using the Landmark Quest 'Q-Mobile' property data capture solution to generate major efficiencies with valuation service delivery to mortgage lenders.
In July 2014 Connells Survey & Valuation was awarded the exclusive contract to deliver valuation panel management services to Principality Building Society. Under the contract, Principality Chartered Surveyors also joined Connells Survey & Valuation business.
Q-Mobile, used in conjunction with Panasonic Toughbooks, improves workflow, standardises surveyors’ site notes and allows Connells’ surveyors to access supporting data for each valuation report while they are on site.
The mobile software provides a seamless process from the receipt of a valuation instruction, scheduling the appointment, undertaking research and the inspection, through to transmission of the valuation report to the client. Connells have been pioneers in developing and using Landmark Quest’s Q-Mobile, which has supported their surveyors being more efficient in responding to increasingly complex service requirements and improving the customer journey.
Matthew Morgan, Area Director, Connells Survey & Valuation (former Chief Surveyor at Principality Surveyors), comments: “At Principality Surveyors we were researching the best mobile technology system on the market. Connells Survey & Valuation has an unparalleled reputation for quality service delivery and had already made a major investment in its service involving Landmark Q-Mobile and tablet PCs. This was taken into consideration during the tender process.”
Ross Bowen, Managing Director of Connells Survey & Valuation, adds, “Using Q-Mobile has delivered tangible benefits to our clients and superior customer outcomes. We are now even better placed to manage our surveyors’ workloads and work patterns during the course of the day. Within the space of just a few weeks of rolling out Q-Mobile, it has become the established platform underpinning the delivery of our professional valuation services.”
Ross Bowen explains that introducing the new surveying team to Q-Mobile and the latest mobile working methods required three days’ initial training, but has paid dividends in efficient working practices and time saved when responding to queries: “When a query is raised by an underwriter or solicitor, we can push this out to surveyors in the field and they can respond immediately and effectively. Information such as site plans, photos and post valuation queries are all in one place, so it is much easier to access at the surveyor’s fingertips, speeding response times to clients and their time to mortgage offer. Using Q-Mobile in the field has also more than halved the time taken to respond to post valuation queries from two days to under one day.”
Whilst highlighting the benefits, Ross Bowen emphasises that Connells’ investment in Q-Mobile and tablet PCs was part of implementing its next generation service delivery model. “Being able to access data from mobile devices in real time is a major change for our industry and it’s helping to evolve the working patterns of the profession.”
Rachel Brookes, Product Manager at Landmark Quest comments, “We are delighted to be able to support the integration of the former Principality Chartered Surveyors into Connells Survey & Valuation, by using our mobile data capture software to standardise reports and improve validation, efficiency and quality for all surveyors. We will continue to work with Connells to further develop Q-Mobile to incorporate datasets, such as the homebuyer report.”