We are pleased to announce that Connells Survey & Valuation Ltd., now has more than 300 surveyors using the Landmark Quest 'Q-Mobile' property data capture solution to generate major efficiencies with
valuation service delivery to mortgage lenders.
In July 2014 Connells Survey & Valuation was awarded the exclusive
contract to deliver valuation panel management services to Principality
Building Society. Under the contract, Principality Chartered Surveyors
also joined Connells Survey & Valuation business.
Q-Mobile, used in conjunction with Panasonic Toughbooks, improves
workflow, standardises surveyors’ site notes and allows Connells’ surveyors to
access supporting data for each valuation report while they are on site.
The mobile software provides a seamless process from the receipt of a valuation
instruction, scheduling the appointment, undertaking research and the
inspection, through to transmission of the valuation report to the client.
Connells have been pioneers in developing and using Landmark Quest’s Q-Mobile,
which has supported their surveyors being more efficient in responding to
increasingly complex service requirements and improving the customer journey.
Matthew Morgan, Area Director, Connells Survey &
Valuation (former Chief Surveyor at Principality Surveyors), comments: “At
Principality Surveyors we were researching the best mobile technology system on
the market. Connells Survey & Valuation has an unparalleled
reputation for quality service delivery and had already made a major investment
in its service involving Landmark Q-Mobile and tablet PCs. This was taken into
consideration during the tender process.”
Ross Bowen, Managing Director of Connells Survey & Valuation, adds,
“Using Q-Mobile has delivered tangible benefits to our clients and superior
customer outcomes. We are now even better placed to manage our surveyors’
workloads and work patterns during the course of the day. Within the space of
just a few weeks of rolling out Q-Mobile, it has become the established platform
underpinning the delivery of our professional valuation services.”
Ross Bowen explains that introducing the new surveying team to Q-Mobile
and the latest mobile working methods required three days’ initial training,
but has paid dividends in efficient working practices and time saved when
responding to queries: “When a query is raised by an underwriter or solicitor,
we can push this out to surveyors in the field and they can respond immediately
and effectively. Information such as site plans, photos and post valuation
queries are all in one place, so it is much easier to access at the surveyor’s
fingertips, speeding response times to clients and their time to mortgage
offer. Using Q-Mobile in the field has also more than halved the time taken to
respond to post valuation queries from two days to under one day.”
Whilst highlighting the benefits, Ross Bowen emphasises that Connells’
investment in Q-Mobile and tablet PCs was part of implementing its next
generation service delivery model. “Being able to access data from mobile
devices in real time is a major change for our industry and it’s helping to
evolve the working patterns of the profession.”
Rachel Brookes, Product Manager at Landmark Quest comments, “We are
delighted to be able to support the integration of the former Principality
Chartered Surveyors into Connells Survey & Valuation, by using our mobile
data capture software to standardise reports and improve validation, efficiency
and quality for all surveyors. We will continue to work with Connells to
further develop Q-Mobile to incorporate datasets, such as the homebuyer
report.”
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