e-billing by numbers (and saving the planet!)

As part of our Corporate Responsibility programme and to support our DMGT Group goal to reduce our carbon footprint by 10% by 2015, this week (14^th to 18^th July 2014) sees the launch of ‘Green Week’.  The aim is to raise awareness of sustainability and climate change related topics, as well as to educate us all on how we can ‘be green’.

DMGT has successfully cut its carbon footprint by 25% over the last six years and we at Landmark have played an important part in this.  Initiatives such as installing solar panels on our roof, our car share scheme, travel plan and cycle-to-work policies, plus using video conferencing facilities have all worked towards reducing our CO₂ emissions and environmental impact. 

Here, Jenny Millman, Credit Control Manager at Landmark, talks about the recent programme of work that saw the transfer of our customer invoicing to e-billing.

“Our Promap team got the ball rolling.  A dedicated project team (spread throughout the business including sales and marketing, IT Dev, customer services and finance) was assembled and tasked with the implementation of electronic billing for Promap customers.

The following six months involved the gathering of customer requirements, project planning, data cleansing and a “Go Green” campaign promoting sign-up. On average, we now send a total of 18,000 Promap invoices and statements per month by email.

90% of all billing is paperless, which means prompt delivery of invoices to customers on day one, instead of second class mail delays, resulting in quicker payment for us and an improved service for our customers. We include a Worldpay link with our invoices, so that customers can pay on-line, without having to post cheques or remittance details to us, thus making an even greater resource saving.

Following on from the success with Promap, and in response to customer feedback, we released Landmark e-billing for Legal and Environmental reports in October 2012. We now send a further 7,000 invoices and statements electronically each month.

 

In October 2013, e-billing also went live for our sister company Argyll Environmental Ltd.

This project means that we now print and despatch around 400,000 fewer pieces of paper every year and the cost savings so far total more than £0.5million.  e-billing is a great example of saving money and saving the planet!”